Drs. Foster & Smith: I think I love you

Here’s a company to love: Drs. Foster & Smith.  Here are just some of the great customer service experiences I’ve had with them:

- I ordered frozen fish food and paid for overnight delivery via FedEx.  When the order arrived, the food was thawed but still cold, so I wrote and asked if it was safe to refreeze it.  They replied that it was safe as long as the food was still cold, but just in case, they were reshipping the order at their own expense and packing it with extra ice.


- I ordered some tap water neutralizer from them, and when it arrived, some of the liquid had leaked out because the cap was loose.  It was just a small amount, but I wrote and nicely suggested they do a better job of sealing the caps on liquids.  They sent a replacement bottle of tap water neutralizer at their own expense, even though I told them I wasn’t upset about the small amount of leakage in my original order.


- Phoenix is severely allergic to corn, but we wanted to give her a supplement from the Foster & Smith website which contained “vegetable proteins”.  I wrote to ask if “vegetable proteins” included corn, and while their agent didn’t know, she went to the trouble of contacting the manufacturer to find out.  She then sent me a follow-up email to let me know that the product was corn-free.


So, great work, Dr. Foster and Dr. Smith.  Again, you’re not the least expensive website on the Internet, but you’re always truthworthy and reliable.

Posted by Leigh-Ann on 07/20 at 12:06 PM

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