Thank-you, Tetra

A few days ago I wrote about the challenge of repairing my Tetra DW96-2 Deep Water Aquarium Pump.  The pump needed some routine maintenance after a few years of constant use, but I found the repairs to be not for the faint of heart!  While making the repairs, I noticed a few cracks in the pump case—nothing which affected the efficacy of the pump, but it made the case difficult to seal, and I had to hold it together with some masking tape.  I wrote to the Tetra company via their website, and asked if it was possible to buy a new case.  Instead, they wrote back promptly and offered to send me a brand new pump, as it has a lifetime warranty!  So, I’ll still have my original pump with the cracks in the case to use in an emergency, but meanwhile I’ll have a brand new pump sometime next week.  I really appreciate their great customer service, and wanted to give them a bit of a shoutout—the pump is definitely worth its price.

Posted by Leigh-Ann on 09/21 at 04:58 PM

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