The Blog Pound

J2, JConnect, Jfax cannot be trusted to serve your business

Sorry to rain on the kitten parade with a rant. Flippy and I signed up for a toll-free fax number with Jfax/J2/JConnect so we could receive contracts related to one of our part-time jobs. We paid our credit card fee, received a phone number and PIN number, and I logged in to configure the account. We even sent a test fax to ourselves and everything was fine. So, we put the new phone number in all of our business emails, but today we noticed were weren’t receiving faxes that clients claimed to have sent. I called J2 customer support and THEY GAVE OUR PHONE NUMBER TO SOMEONE ELSE! The tech support rep IN INDIA (like I wasn’t apopletic already), then admonished me for allowing clients to send faxes to that number, telling me, “The current customer will get charges for those faxes”. Yeah, well bite me Bangalore boy… you and your incompetent company, too. I was given a new toll free number with three months of free service, but I don’t care… just one lost contract today is worth far more than $45 in free service. How can I trust them with the business that pays our mortgage and our bills? I’m furious (obviously) and disgusted, and if I felt litigious I’d just sue them for what we lost.

In any case, for goodness sake, don’t sign up for one of their “premiere” accounts and then use the number on letterhead or on a business card. They may just pull the number out from under you, and you’ll have no recourse. Can you imagine if Sprint or one of the phone companies just arbitrarily gave your phone number away?

Posted by Leigh-Ann on 01/29 at 07:22 PM

That is completely unconscionable! Especially where the support guy got mad at you for giving out the fax number.

Posted by Diana on 01/30 at 06:35 AM
I don’t blame you in the least for being upset. This type of service is unexceptable, especially for business owners.

Posted by Coll on 01/31 at 01:35 PM
Our unit has been using J2’s service for about 5 years, with no issues.

Posted by D I S A on 03/30 at 10:23 AM

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About Me

My name is Leigh-Ann, I'm Canadian, and I live in the United States. This gives me great insight on cross-border issues, like American vs. Canadian candy bars, and curling vs. golf. I enjoy coffee but not caffeine, as I like to think I'm agitated enough already. I think a day without Starbucks is a day without sunshine (there are no Tim Hortons here, so I make do with what I've got). I love animals and birds and fish and even most of the creepy crawlies on the sidewalk and in the garden, but I prefer it when they stay out of the house. I'm a veterinary technology student at Penn Foster, and I'm the Director of Wee Paws Animal Sanctuary. I bottle-feed lots of kittens, and try to find homes for society's less fortunate felines. If you'd like to make a donation to Wee Paws, click the button below, or click here for more options and ways you can help.

My partner is the fantabulous Flippy. I write a blog about fibromyalgia at Tired Girls. Feel free to check out the photo gallery if you want to see 500 pictures of my dogs, cats, birds, etc. Get in touch with me via the "contact" link above - I'm actively seeking work, and specialize in Internet/social media marketing (but I don't blog about it). My background is in radio and television. One more thing: this blog was designed to be displayed at 1280 x 1024 in IE, because that's just the kind of girl I am.

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