Thanks for the rip-off, Kenmore

The good news is that we were able to have our Kenmore fridge repaired, and it “only” cost $220.  Quotes to repair other broken appliances over previous months include $2700 to repair the air conditioner, and $1200 to repair the pool motors, so it makes $220 seem like a relative bargain.

The bad news is that the repair took all of ten minutes, and the part replaced costs $11.56.  C’mon, Sears—wasn’t it enough to charge $109 for the service call?  Did you have to charge an additional $100+ for ten minutes of work?  I don’t know what you pay your technicians, but the guy who was here today was on track to be earning over $400 an hour for you, including driving time between calls, and that’s nothing more than a rip-off, plain and simple.  I’m so sick and tired of crummy products and over-priced service calls.  If the fridge ever dies like this again, I’m replacing this part myself, and Sears/Kenmore can suck it. 

Posted by Leigh-Ann on 10/08 at 06:53 PM

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